Registration & Cancellation Policies for Reservations
You'll need to pay for your event when registering in order to guarantee your spots.
If you can't make your reservation, group, class or tour and you tell us more than 48 hours beforehand, we are happy to re-book you if spots are available. If you realize less than 48 hours before the lesson, unfortunately it might be too late to re-book. There are no refunds unless we cancel due to circumstances like weather.
If weather is a factor, we will let you know about a cancellation at least 2 hours prior, in which case we will give you the option to reschedule or receive a full refund.
If you are taking a class we need a minimum number of students and if it looks like there won't be enough; we'll let you know at least 24 hours before the lesson. But you don't have to miss out! You can reschedule your lesson at no cost, or just get a full refund. It's up to you.
Everyone in your party needs to complete the online waiver before arrival!
Let us know if you have questions.
Directions and Check-In
Your event will be held at our Spot Pond location at 4 Woodland, Rd.; Stoneham, MA 02180.
Please visit our website
for directions, parking, and other information! Parking is free!
Check in at the rental desk when you arrive.
What to Wear and Bring
Water, sunscreen, clothes you don't mind getting a li'l wet, and a great attitude!
We have lockers and rent locks for $2, but they do tend to fill up quickly on the weekends and we may not be able to offer you one.
Please arrive 15 minutes early! Thanks!
These classes are offered 50% Off to our season pass holders. If you are a season pass holder, please be sure you bring your member card with you upon arrival.